Terms of Use

Effective Date: January 1, 2025

1. INTRODUCTION

By accessing or using the SociLove Services, you agree to be bound by this Terms of Use Agreement ("Terms or "Agreement"), including our Privacy Policy, Cookie Policy, Community Rules and Safety Tips, so it is important to read this Agreement, these policies and procedures before creating an account.

PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION PROVISIONS IN SECTION 15 BELOW. ANY DISPUTES THAT MAY ARISE BETWEEN YOU AND SOCILOVE WILL BE RESOLVED HEREUNDER. THESE TERMS MAY INCLUDE A MANDATORY PRE-ARBITRATION INFORMAL DISPUTE RESOLUTION PROCESS THAT MAY AFFECT YOUR RIGHTS (EXCEPT FOR CLAIMS OR ALLEGATIONS OF SEXUAL ABUSE OR HARASSMENT ARISING IN CONNECTION WITH YOUR USE OF OUR SERVICES), AN ARBITRATION AGREEMENT, CHOICE OF SMALL CLAIMS COURT, CLASS ACTION WAIVER, ADDITIONAL PROCEDURES FOR CLASS-CLASS ARBITRATION PROCEEDINGS, AND A WAIVER OF JURY TRIAL. ARBITRATION GENERALLY INVOLVES FEWER REPORTING AND APPEAL ACTIONS THAN IN COURT.

We may change these Terms from time to time, so please check this page regularly for any updates.

Welcome to SociLove.

As used in this Agreement, the terms "SociLove", "we", "us", "our", "Company" and "our" refer to SociLove. You and SociLove may be referred to collectively as the "Parties" or individually as a "Party".

By accessing or using our Services or other services that SociLove may offer (collectively, the "Service" or our "Services") through SociLove.com ("website"), SociLove mobile application ("app") or other platforms, you agree to be bound by this Agreement. This Agreement applies to everyone who accesses or uses our Services, regardless of their sign-up or subscription status.

Subject to applicable law, we reserve the right to make changes, modifications or amendments to the Terms at any time. Notification of any significant changes will be posted on this page along with the updated effective date. In some cases, we may also notify you of a change to the Terms via email or other means, but it is your responsibility to check this page regularly for changes. Your continued access or use of our Services will constitute your acceptance of the changes and, as a result, you will be legally bound by the updated Terms. If you do not agree to any changes to the Terms, you must immediately discontinue accessing or using our Services. Notwithstanding the foregoing, any significant changes to the Limitation of Liability in Section 14 and Dispute Resolution in Section 15 below must be accepted with approval. We also reserve the right to make changes to whether features are offered in our subscription plans.

2. ELIGIBILITY TO OPEN AN ACCOUNT; YOUR RESPONSIBILITIES

Before you create an account with SociLove, make sure you are eligible to use our Services. This Section contains information about what you can and cannot do when using our Services, as well as the rights you grant to SociLove.

In order to create an account and use our Services, the following must be true, and by using our Services, you represent and warrant that:

  1. You are an individual (i.e. not a legal entity, partnership or other commercial entity) who is at least 18 years old;

  2. You have the legal capacity to form a binding contract with SociLove;

  3. You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country;

  4. You are not listed on, or subject to, any list of persons prohibited from doing business with the United States (for example, the U.S. Treasury Department's list of Specially Designated Nationals or similar government agency list);

  5. You are not prohibited by law from using our Services;

  6. You have not committed, been convicted of, or pleaded guilty to any felony or felony (or a crime of similar severity), sexual offense, or crime involving violence or threats of violence, unless you have been pardoned for a non-violent offense and we have determined that you are not likely to pose a threat to other users of our Services;

  7. You are not required to register with any state, federal or local sex offender registry;

  8. You do not have more than one account on our Services; and

  9. You have not been previously banned from our Services or our affiliates' Services by us or our affiliates, except where we have your express written permission to create a new account.

If at any time you cease to meet these requirements, all authorizations and permissions to access our Services or systems will automatically be revoked and you must immediately delete your account. In such cases, we have the right to remove your access to our Services without notice.

In this context:

  1. You agree to abide by these Terms and check this page from time to time to take notice of any changes;

  2. Comply with all applicable laws, including without limitation, privacy/confidentiality laws, intellectual property laws, spam laws, and regulatory requirements;

  3. Use the latest version of the Website and/or App;

  4. Review the Safety Tips;

  5. Review and abide by the Community Guidelines as updated from time to time; and

  6. You agree to take appropriate precautions to maintain the confidentiality of your login information.

Moreover:

  1. You will not misrepresent your identity, age, or affiliation with any person or entity;

  2. You will not use the Services in any way that could harm the Services or interfere with other users' use of the Services;

  3. You will not use our Services in any way that could interfere with, disrupt, or negatively impact the platform, servers, or networks of our Services;

  4. You will not use our Services for any harmful, illegal or malicious purposes, including, but not limited to, the use of Virtual Items for money laundering or other financial crimes;

  5. Not to harass, bully, stalk, threaten, assault, defame, harm or otherwise abuse or cause psychological harm;

  6. You will not post or share Prohibited Content (see below);

  7. You will not solicit passwords from other users for any purpose or solicit personal identification information for commercial or unlawful purposes or disseminate another person's personal information without his or her consent;

  8. You will not solicit money or anything else of value from another user, whether in the form of a gift, credit or other consideration;

  9. You will not use another user's account;

  10. You will not use our Services in connection with any fraud, pyramid scheme or other practice;

  11. You will not use our Services in connection with the financing of any political campaign or for the purpose of influencing any election other than the sharing of your own personal political views;

  12. You will not violate the license terms granted to you by SociLove (see section 6 below);

  13. You will not disclose any private or proprietary information that you do not have the right to disclose;

  14. You will not copy, modify, transmit, distribute or create derivative works of any Member Content or Our Content or any copyrighted materials, images, trademarks, trade names, service marks or other intellectual property, content or proprietary information accessible through our Services;

  15. You will not express or imply that any of your statements are endorsed by SociLove;

  16. You will not use any robot, crawler, site search/retrieval application, proxy or other manual or automatic device, method or process to access, retrieve, index, "data mine" or in any way mimic or circumvent the navigational structure or presentation of our Services or the content thereon;

  17. You will not upload viruses or other malware or otherwise compromise the security of our Services;

  18. You will not forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted to or through our Services;

  19. You will not "frame" or "mirror" any portion of our Services without SociLove's prior written consent;

  20. You will not use any meta tags, codes or other devices containing any reference to SociLove or the platform (or any trademark, logo or slogan of SociLove) to direct any person to any other website for any purpose;

  21. You will not modify, adapt, sublicense, translate, sell, reverse engineer, decrypt, disassemble or otherwise disassemble any portion of our Services, or cause others to do so;

  22. You will not use or develop any third party applications that interact with our Services or Member Content or information without our written permission, including but not limited to artificial intelligence or machine learning;

  23. You will not use, access or publish the SociLove application programming interface without our written consent;

  24. You will not probe, scan or test the vulnerability of our Services or any system or network;

  25. You will not encourage, promote or agree to engage in any activity that is contrary to these Terms;

  26. You will not create a new account after your account has been suspended or terminated by us unless we have your express permission; or

  27. You agree that you will not make any false, misleading or manifestly unfounded reports about a member's conduct or content or misuse the complaint/report or appeal system provided by SociLove.

If you do any of the above actions, the license granted to you under these Terms and the right to access the Services will be automatically revoked.

Prohibited Content - SociLove prohibits the uploading or sharing of the following types of content:

  1. Content that is reasonably considered offensive or that may disturb, abuse or cause psychological distress to another person;

  2. Content that is obscene, pornographic, violent or contains nudity;

  3. Content that is abusive, threatening, discriminatory or promotes or supports racism, sexual discrimination, hatred or bigotry;

  4. Content that promotes or facilitates illegal activities, including without limitation terrorism, incites racial hatred or whose sharing would constitute a criminal offence itself;

  5. Content that promotes or facilitates activities that could cause harm to the user or another person, including, but not limited to, self-harm, eating disorders, dangerous challenges, or promotion of violent extremism;

  6. Defamatory, derogatory or false content;

  7. Content related to commercial activities (including, but not limited to, solicitations for sales, competition, promotions and advertising, services, prostitution, "old rich boyfriend" or "young boyfriend" relationships, links to other websites or premium rate telephone numbers);

  8. Content that contains or facilitates the sending of unsolicited email;

  9. Spyware, adware, viruses, corrupted files, worm programs or other malicious code designed to interfere with, damage or limit the functionality of any software, hardware, telecommunications, networks, servers or other equipment; or

Content that contains Trojan horses or other materials designed to damage, interfere with, intercept or expropriate any data or personal information, whether owned by SociLove or not;

  1. Content that violates any third party rights (including, but not limited to, intellectual property rights and privacy rights);

  2. Content that you did not write, except where expressly permitted by SociLove;

  3. Content that contains a picture or portrait of another person without their consent (or, for minors, without the consent of their parent or guardian);

  4. Content that contains a picture or portrait of a minor/underage child who is not accompanied by a parent or guardian or who is not fully clothed, or that depicts or suggests a child engaging in sexual activity;

  5. Content that is not suitable for the intended use of the Services, or

  6. It may damage the reputation of SociLove and its affiliates, i.e. upload or share on the SociLove platform any content that is defamatory of SociLove or its affiliates or that advocates the abuse of the Service or any service offered by SociLove's affiliates.

Uploading or sharing content that violates these Terms ("Prohibited Content") may result in immediate suspension or termination of your account.

3. CONTENT

It is important that you understand your rights and responsibilities regarding content on our Services, including content you provide or share. Sharing inappropriate content is expressly prohibited.

While using our Services, you will have access to (i) content that you upload or provide while using our Services, even if suggested by our Services ("Your Content"); (ii) content that other users upload or provide while using our Services ("Member Content"); and (iii) content that SociLove provides through our Services ("Our Content"). As used in this Agreement, "content" includes all text, images, video, audio or other materials on our Services, including, without limitation, information on users' profiles and information contained in direct messages between users.

For more information on how we manage content, see our Safety page.

3a. YOUR CONTENT

You are responsible for your Content. Do not post anything that you do not want others to see, that would violate this Agreement, or that would cause legal liability for you or us.

You are solely responsible for Your Content and you agree to indemnify, defend, release and hold us harmless from and against any claims or suits brought in connection with Your Content.

You represent, warrant and agree that any information you provide to us or any other user, including information submitted through Facebook or third-party sources (if applicable), is accurate and that you will update your account information as necessary to keep the account information accurate.

The content in your personal profile must be compatible with the intended use of our Services. You may not upload prohibited content and your content must also comply with our Community Guidelines. You may not display personal contact information, banking information, or peer-to-peer payment information (e.g., names, home addresses, zip codes, phone numbers, email addresses, URLs, credit/debit cards, peer-to-peer payment usernames, or other banking information), whether your own or someone else's. If you choose to display your own personal information to other users, you do so at your own risk. We urge you to be extremely careful about sharing personal information online.

Your personal profile will be visible to people all over the world, so check before sharing your Content. You understand and agree that your Content will be visible to other users and that other users may share your Content with third parties notwithstanding these Terms. By uploading your Content, you represent, warrant and represent that you have all necessary rights and licenses to upload such Content and that you are automatically granted a license to use your Content as set forth in Section 7 below.

We provide tools and features to enhance self-expression through your Content and Member Content (described in Section 3b), and we are continually developing new technologies to further enhance our Services. Some tools or features may allow you to create or enhance content based on your own Content. It is still your Content, and you are responsible for its accuracy, as well as the use of that Content on our Services and any decisions, actions, or inactions made in reliance on your Content. Be careful when selecting and sharing your Content.

You understand and agree that we may monitor or review Your Content and that we have the right to remove, delete, edit, limit or disable access to Your Content at any time in our sole discretion. You also understand and agree that we have no obligation to display or review Your Content.

3b. MEMBER CONTENT

Although you will have access to the Member Content, it does not belong to you and you may not copy or use the Member Content for any purpose other than those set forth in these Terms.

Other users will also share content through our Services. Member Content is owned by the user who shared that content and is stored on our servers and displayed at that user's discretion.

You should always carefully review and independently verify Member Content for accuracy. Other users may use tools to create or enhance content based on Member Content they provide. Member Content may contain biased, inaccurate, harmful, offensive, misleading information. Other users are responsible for their own Member Content and any decisions, actions, or inactions based on the use of Member Content.

You have no rights in or to Member Content, and unless expressly permitted by SociLove, you may use Member Content only for the purpose of connecting and meeting people to the extent consistent with the purpose of our Services. You may not copy Member Content or use Member Content for commercial purposes, to send spam, to harass, or to make illegal threats. We have the right to terminate your account if you misuse Member Content.

3c. OUR CONTENTS

All other content on our Services is owned or licensed by SociLove.

All other text, content, graphics, user interfaces, trademarks, logos, sounds, artwork, images and other intellectual property appearing on our Services are owned, controlled or licensed by us and are protected by copyright, trademark and other intellectual property law rights. We will always retain all rights and ownership in and to our Content.

Subject to all other rights reserved, we grant you a limited license to access and use Our Content as set forth in Section 6 below.

4. INAPPROPRIATE CONTENT AND ABUSE; REPORT

Inappropriate content or inappropriate behavior on our Services will not be tolerated by SociLove.

We are committed to remaining a positive and respectful community and will not tolerate inappropriate content or inappropriate behavior on or off our Services (including, but not limited to, services operated by our affiliates). We encourage you to report inappropriate Member Content or inappropriate behavior by other users. You can report a user directly through the "Report" link on the user profile or through the messaging section.

As described in our Privacy Policy, we may share data among our affiliates for the safety and security of our users, and if we believe that you have violated these Terms, we may take appropriate action, such as prohibiting you from using our Services and/or the services of our affiliates and/or preventing you from creating new accounts. You understand and agree that we may not share information related to your account with you if it could compromise the safety and privacy of other users.

Member Content is subject to the terms and conditions of Sections 512(c) and/or 512(d) of the Digital Millennium Copyright Act of 1998. To file a complaint about Member Content that may constitute intellectual property infringement, see Section 12 below (Digital Millennium Copyright Act).

5. CONFIDENTIALITY

Privacy is important to us. We have a separate policy on this subject that you should read.

You can read our Privacy Policy to learn how SociLove and its affiliates collect, use and share your personal data . By using our Services, you agree that we may share your personal data in accordance with our Privacy Policy.

6. RIGHTS GRANTED TO YOU BY SOCILOVE

SociLove grants you the right to use our Services, provided that you comply with these Terms.

As long as you comply with these Terms, SociLove grants you a personal, worldwide, royalty-free, non-transferable, non-exclusive, revocable, and non-sublicensable license to access and use our Services for the purposes determined by SociLove and permitted by these Terms and applicable law. This license and authorization to access the Service is automatically terminated if you fail to comply with these Terms.

7. RIGHTS GRANTED BY YOU TO SOCILOVE

You own all Content you provide to SociLove, but you grant us the right to use Your Content as set forth in this Agreement.

By creating an account, you grant SociLove a worldwide, perpetual, transferable, sublicensable, royalty-free right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, translate, remix, incorporate into other works, advertise, distribute or otherwise make available to the public Your Content, including any Content you have granted us access to through Facebook or third-party sources (if applicable). SociLove's license to Your Content will be a non-exclusive license, except that SociLove's license will be an exclusive license to any derivative works created through the use of our Services. For example, SociLove will have an exclusive license to screenshots of our Services that contain Your Content.

In addition, you authorize SociLove to act on your behalf with respect to infringement of your Content taken from our Services by other users or third parties, so that SociLove can prevent the use of your Content outside of our Services. This includes, in particular, the authority, but not the obligation, to send you notices pursuant to 17 USC § 512(c)(3) (aka DMCA Takedown Notices) in the event that your Content is taken and used by third parties outside of our Services. SociLove has no obligation to take any action with respect to the use of your Content by other users or third parties. SociLove's license to your Content is subject to your rights under applicable laws (for example, privacy laws, if the Content contains your personal data).

In exchange for SociLove allowing you to use our Services, you agree that we, our affiliates and third-party partners may place advertising on our Services. By sending SociLove recommendations or feedback about our Services, you agree that SociLove may use and share such feedback for any purpose without compensation to you.

You agree that SociLove may access, preserve or disclose your account information, including your Content, if required to do so by law or in the good faith belief that access, preservation or disclosure of your account information is reasonably necessary to (i) comply with legal process, (ii) enforce the Terms, (iii) respond to claims that any Content violates third party rights, (iv) respond to your requests for customer service, (v) protect the rights, property or personal safety of the Company or any other person, or (vi) investigate, prevent or take other action regarding suspected illegal activity, fraud or other wrongdoing.

8. PURCHASES AND AUTOMATICALLY RENEWING SUBSCRIPTIONS

You will be able to purchase products and services from SociLove. If you purchase a subscription, the subscription will automatically renew until you cancel it and you will be charged the subscription fee.

SociLove may also offer products and services that may be purchased through iTunes, Google Play or other external services authorized by SociLove (each an "External Service" and any purchase made therethrough, an "External Service Purchase"). SociLove may also offer products and services that may be purchased by credit card or other payment method through the Website or within the App ("Internal Purchases").

If you purchase a subscription, it will automatically renew until you cancel it in accordance with the terms disclosed to you at the time of purchase, as further described below.

If you cancel your subscription, you will continue to have access to the benefits of your subscription until the end of your subscription period.

Since our Services can be used without a subscription, canceling your subscription will not remove your profile from our Services. If you wish to close your account completely, you must terminate your account as set forth in Section 9.

SociLove operates a global business and our prices vary depending on many factors. We often offer promotional prices that may vary depending on region, subscription period, package size, past purchases, account transactions and more. We also test new features and payment options regularly. If you do not cancel your subscription in a timely manner, your subscription will renew at the price stated at the time of purchase without any additional action from you, and you authorize us to charge your payment method for such amounts. We reserve the right to limit the available quantities of or discontinue any product, feature, service or other offering, including without notice, to the extent permitted by law; impose conditions on any coupon, discount, offer or other promotion; prevent any user from making any transaction; and refuse to provide any product, service or other offering to any user.

8a. EXTERNAL SERVICE PURCHASES AND SUBSCRIPTIONS

External Service Purchases, including Subscriptions, may be processed through the External Service, in which case purchases must be managed through your External Service Account. Subscriptions automatically renew until you cancel.

When making any purchase through the Service, you may have the option to pay through an External Service, such as your Apple ID or Google Play account ("Your External Service Account"), and such purchase will be charged to your External Service Account in accordance with the terms disclosed to you at the time of the transaction and the general terms applicable to your External Service Account. Depending on where you live, you may be charged sales tax for some External Services.

If your External Service Purchase includes an automatically renewing subscription, your External Service Account will continue to be charged for the subscription periodically until you cancel it. After your initial subscription commitment period and again after your subsequent subscription period, the subscription will automatically continue at the price and duration you agreed to when subscribing. If you have received a discounted promotional offer, your price may increase for subsequent renewal periods after the initial subscription period, in accordance with the terms of the offer.

To cancel a subscription: If you do not want your subscription to automatically renew or if you want to change or terminate your subscription, you must log in to your External Service Account and follow the instructions to manage or cancel your subscription, even if you have deleted your account with us or deleted the App from your device. For example, if you subscribed using your Apple ID, the cancellation is handled by Apple, not SociLove. To cancel a purchase made with your Apple ID, go to Settings in the app and follow the instructions for cancellation. You can also request assistance from Apple Support.

Similarly, if you subscribed via Google Play, the cancellation is handled by Google. To cancel a purchase made via Google Play, open the Google Play app on your mobile device and go to Settings. You can also request assistance via Google Play. If you cancel a subscription, you can continue to use the cancelled service until the end of your current subscription period. Your subscription will not be renewed when your current period ends.

If you initiate a refund or otherwise request a refund through your External Service Account, SociLove may terminate your account immediately, at its sole discretion, based on the fact that you do not want a SociLove subscription. If a refund or refund is not received, please contact Customer Service. All funds credited to your External Service Account through your External Service Account will remain with SociLove until you cancel your subscription. Some users may be entitled to a refund. See section 8d for more information.

8b. INTERNAL PURCHASES AND SUBSCRIPTIONS

Internal Purchases, including Subscriptions, are processed using the Payment Method you provide through the Website or App. Subscriptions automatically renew until you cancel.

If you make an Internal Purchase, you agree to pay the price displayed to you for the Services you select, as well as any sales tax or similar taxes (as may be applicable from time to time) that may apply to your payments, and you authorize SociLove to charge the payment method you provide (your "Payment Method"). SociLove may correct billing errors or inaccuracies even if we have requested or received payment. If you initiate a refund or otherwise request a refund with your Payment Method, SociLove may terminate your account immediately, in its sole discretion, based on your failure to request a SociLove subscription. If a refund or refund is not processed, please contact Customer Service.

If your Internal Purchase includes an auto-renewing subscription, your Payment Method will continue to be charged the subscription fee periodically until you cancel. After your initial subscription commitment period and again after your subsequent subscription periods, your subscription will automatically continue at the price and term you agreed to when subscribing until you cancel.

To cancel a subscription, log in to the Website or App and go to the Account section. If you cancel a subscription, you may continue to use the cancelled service until the end of your then-current subscription period. Your subscription will not be renewed when your then-current period ends.

You can change your Payment Method by using the settings and following the link to allow your upgrade to expire. If a payment is not successfully processed due to expiration, insufficient funds, or any other reason, you will remain responsible for any uncollected amount and you authorize us to continue charging that Payment Method if the payment method is updated. This may result in a change in the billing dates of your payments.

You also authorize us to obtain updated or changed expiration dates and card numbers for your credit or debit card, as provided by your credit or debit card issuer. The terms of your payment will be determined by your Payment Method and may be determined by agreements between you and the financial institution, credit card provider or other provider of your chosen Payment Method. Some users may be entitled to a refund. See Section 8d for more information.

8c. VIRTUAL GOODS

Virtual items are non-refundable and are subject to certain conditions.

From time to time, you may purchase from SociLove a limited, personal, non-transferable, non-sublicensable, revocable license to use and access special limited features, including, but not limited to, redeemable credits in the form of virtual items such as Boosts or Hearts ("Virtual Item(s)"). You may only purchase Virtual Items through our Services from us or our authorized partners.

Virtual Items represent a limited license right subject to this Agreement, and except to the extent otherwise provided by applicable law, no right or title to the Virtual Items is transferred or assigned to you. This Agreement should not be construed as a sale of any rights to the Virtual Items.

Any Virtual Item balance shown in your account is a measure of the amount of your license and does not constitute a real world balance or reflect any stored value. There is no charge for Virtual Items for non-use, but the license granted to you for Virtual Items will terminate in accordance with the terms of this Agreement when SociLove ceases to provide our Services or your account is otherwise closed or terminated, whichever occurs first.

SociLove, in its sole discretion, has the right to charge fees for the right to access or use Virtual Items and/or to distribute Virtual Items for a fee or free of charge. SociLove may manage, regulate, control, modify or terminate Virtual Items at any time, including taking steps that may affect the perceived value or purchase price of Virtual Items. SociLove shall have no liability to you or any person if it exercises any of these rights. Virtual Items are not transferable and you shall not sell, deliver or otherwise transfer Virtual Items to any person or entity. Virtual Items may only be used through our Services.

ALL PURCHASES AND USE OF VIRTUAL ITEMS MADE THROUGH OUR SERVICES ARE FINAL AND NON-REFUNDABLE. YOU ACKNOWLEDGE AND AGREE THAT SOCILOVE IS NOT OBLIGED TO PROVIDE REFUND FOR ANY REASON AND THAT YOU WILL NOT RECEIVE ANY MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE IS VOLUNTARY OR INVOLUNTARY.

8d. REFUNDS

In general, purchases are not refundable. Special refund conditions apply in the EU, European Economic Area, United Kingdom, Switzerland, Korea, and Israel. Special refund conditions also apply in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin.

In general, all purchases are final. Refunds are non-existent and there are no refunds or credits for partially used periods unless the relevant laws in your jurisdiction/country provide for refunds.

For subscribers living in the EU, European Economic Area, United Kingdom and Switzerland:

According to local law, you are entitled to a full refund of the money you paid within 14 days of starting the subscription. Please note that this 14-day period begins with the subscription.

For subscribers living in Germany:

You may terminate your subscription after it has been renewed with a one-month notice period. Your right to terminate for cause will not be affected by this.

For subscribers and Virtual Goods purchasers living in the Republic of Korea:

In accordance with local law, you are entitled to a full refund of the amount you paid for the subscription and/or unused Virtual Items within 7 days after purchase. Please note that this 7-day period begins after purchase.

For subscribers living in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota , New York, North Carolina, Ohio, Rhode Island, Wisconsin, and Israel:

Your Right to Cancel - You may cancel your subscription at any time prior to midnight of the third business day after your subscription date without penalty or liability. In the event of your death prior to the end of your subscription period, your estate will be entitled to a refund of any payment you have made for your subscription that was allocated to the period following your death. In the event that you become disabled (incapable of using our Services) prior to the end of your subscription period, you will be entitled to a refund of any payment you have made for your subscription that is effective from the date of your disability, provided that you notify the company using the same method as the refund request described below.

9. TERMINATION OF ACCOUNT

Here's what you need to know if you no longer want to use our Services or if we terminate your account for any reason.

You may delete your account at any time by logging into the Website or App, going to the "Account" section, clicking on "Delete Account" and following the instructions to complete the deletion process. However, you will need to cancel / manage any External Service Purchases you have made through an External Service Account (e.g. iTunes, Google Play) to avoid additional billing.

SociLove has the right to investigate your account and suspend or terminate your account without refund if SociLove believes that you have violated these Terms, misused our Services, or behaved in a manner that SociLove deems inappropriate or illegal on or off our Services. We have the right to use any personal, technological, legal or other means to enforce these Terms at any time without liability and without prior notice to you, including, but not limited to, blocking your access to the Services.

If your account is terminated by you or SociLove for any reason, these Terms will continue to apply between you and SociLove and you will not be entitled to any refunds for purchases you have made. Your information will be stored and deleted in accordance with our Privacy Policy.

10. NO CRIMINAL RECORD OR IDENTITY VERIFICATION CHECKS

SociLove does not conduct background checks or identity verification for its users. While SociLove strives to promote a respectful user experience, it is not responsible for the conduct of Users on or off the Service. Use common sense when interacting with others and review our Safety Tips.

YOU UNDERSTAND THAT SOCILOVE DOES NOT CONDUCT CRIMINAL RECORD CHECKS OR IDENTITY VERIFICATION CHECKS OR OTHERWISE CONDUCT BACKGROUND INVESTIGATIONS ON ITS USERS. SOCILOVE MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE CONDUCT, IDENTITY, HEALTH, PHYSICAL CONDITION, INTENT, LEGITIMITY OR HONESTY OF USERS. SOCILOVE RESERVES THE RIGHT TO CONDUCT CRIMINAL RECORD CHECKS OR OTHER SCREENINGS (E.G., SEX OFFENDER REGISTRY SEARCHES) AT ANY TIME USING PUBLIC RECORDS - AND YOU AUTHORIZE SOCILOVE TO DO SO - AND AGREE THAT INFORMATION YOU PROVIDE MAY BE USED FOR THIS PURPOSE. IF THE COMPANY DECIDES TO CONDUCT A SCREENING THROUGH A CONSUMER REPORTING AGENCY, YOU HEREBY AUTHORIZE THE COMPANY TO OBTAIN AND USE A REPORT TO DETERMINE YOUR ELIGIBILITY UNDER THESE TERMS.

YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. WE CANNOT AND DO NOT GUARANTEE YOUR SECURITY AND ARE NOT A SUBSTITUTE FOR SAFETY TIPS AND OTHER COMMON SENSE SECURITY PRECAUTIONS. ALWAYS USE COMMON SENSE AND TAKE APPROPRIATE SECURITY PRECAUTIONS WHEN COMMUNICating OR MEETTING NEW PEOPLE. MESSAGES/COMMUNICATIONS RECEIVED THROUGH THE SERVICE, INCLUDING AUTOMATIC NOTIFICATIONS SENT BY SOCILOVE, MAY ALSO RESULT FROM USERS USING THE SERVICE FOR IMPROPER PURPOSES, INCLUDING FRAUD, ABUSE, HARASSMENT OR OTHER IMPROPER CONDUCT.

While SociLove strives to promote a respectful user experience, it is not responsible for the conduct of Users on or off the Service. You agree to exercise caution in all your interactions with other users, especially when you decide to communicate or meet in person outside of the Service.

11. DISCLAIMER

SociLove's Services are provided "as is" and we do not have the right and do not make any representations regarding the content or features of our Services or Member Content.

SOCILOVE PROVIDES OUR SERVICES "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SOCILOVE DISCLAIMS ANY WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO OUR SERVICES (INCLUDING ALL CONTENT CONTAINED THEREIN), INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOCILOVE MAKES NO REPRESENTATIONS OR WARRANTIES THAT (A) OUR SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, (B) ANY DEFECTS OR ERRORS IN OUR SERVICES WILL BE DETECTED OR CORRECTED, OR (C) ANY CONTENT OR INFORMATION YOU OBTAIN THROUGH OUR SERVICES WILL BE ACCURATE, COMPLETE, CURRENT OR SUITABLE FOR YOUR PURPOSES. FURTHERMORE, SOCILOVE MAKES NO WARRANTIES ABOUT THE NUMBER OF ACTIVE USERS AT ANY TIME, THE ABILITY OR DESIRE OF USERS TO COMMUNICATE OR MEET YOU, OR THE ULTIMATE SUITABILITY OR CONDUCT OF USERS YOU MEET THROUGH THE SERVICES.

SOCILOVE TAKES NO RESPONSIBILITY FOR ANY CONTENT SHARED, SENT, RECEIVED OR ACTED ON OUR SERVICES BY YOU, ANY OTHER USER OR A THIRD PARTY, NOR DOES SOCILOVE TAKES ANY RESPONSIBILITY FOR THE IDENTITY, INTENT, LEGITIMITY OR AUTHENTICITY OF ANY USER WITH WHOM YOU COMMUNICATE THROUGH SOCILOVE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK. SOCILOVE IS NOT LIABLE FOR ANY DAMAGES TO YOUR COMPUTER HARDWARE, COMPUTER SOFTWARE OR OTHER EQUIPMENT OR TECHNOLOGY, INCLUDING, BUT NOT LIMITED TO, ANY SECURITY BREACH OR DAMAGES ARISING FROM VIRUS, BUGS, OMISSIONS, HACKING, FRAUD, DEFECT, NEGLIGENCE, INTERRUPTION, FAILURE, LATE OPERATION OR LATE TRANSMISSION, COMPUTER LINE OR NETWORK FAILURE, OR OTHER TECHNICAL MALFUNCTIONS OR FAILURES.

12. DIGITAL MILLENNIUM COPYRIGHT ACT

We take copyright infringement very seriously and we ask for your help to ensure that we can respond quickly and effectively to these infringements.

SociLove has adopted the following policy regarding copyright infringement in accordance with the Digital Millennium Copyright Act ("DMCA"). If you believe that any Member Content or Our Content violates your intellectual property rights, please submit a notification of such violation ("DMCA Takedown Notice"), including the following:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works;

  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;

  4. Information such as address, telephone number and e-mail address, if any, that will enable the service provider to contact you;

  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

  6. A statement by you, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

DMCA Takedown Notices should be sent to [email protected].

SociLove will terminate the accounts of repeat infringers.

13. ADVERTISEMENTS AND THIRD PARTY CONTENT

You may see advertisements and third-party promotions on our Services. SociLove does not endorse such products or services and is not responsible for your interactions with such products and services.

Our Services may contain advertisements and promotions provided by third parties and links to other websites and resources. In addition, our Services may allow you to watch advertisements in exchange for Virtual Items; SociLove makes no guarantee that you will always have the right to watch such advertisements or that such advertisements will be available. SociLove may also include non-commercial links or third-party references within its content. SociLove is not responsible for the availability (or unavailability) of external websites or resources or their content. SociLove is also not responsible for, and does not endorse, the products or services offered by third-party websites or resources. If you choose to interact with third parties through our Service, their relationship with you will be subject to the terms of that party. SociLove is not responsible for the terms or actions of such third parties.

14. LIMITATION OF LIABILITY

SociLove's liability is limited to the maximum scope of liability permitted by applicable law.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SOCILOVE, ITS AFFILIATES, EMPLOYEES, LICENSORS OR SERVICE PROVIDERS BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL OR OTHER LOSSES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (I) YOUR ACCESS TO OR USE OF THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES, (II) OUR AFFILIATES' SERVICES OR SERVICES, OR WITH THE DELAY OR INABILITY TO ACCESS OR USE THE SERVICES, EVEN IF SOCILOVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, SOLICITORY OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, THE CONDUCT OR CONTENT OF ANY USER OR THIRD PARTY, OR (III) UNAUTHORIZED ACCESS TO, USE OF, OR ALTERATION OF YOUR CONTENT. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SOCILOVE'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT PAID, IF ANY, BY YOU TO SOCILOVE FOR THE SERVICES DURING THE TWENTY-FOUR (24) MONTH PERIOD PRIOR TO THE DATE YOU FILED A LAWSUIT, ARBITRATED OR INITIATED ANY OTHER LEGAL PROCEEDING AGAINST SOCILOVE IN ANY COURT, AT LAW OR IN EQUITY. THE LIMITATION OF DAMAGES SET FORTH IN THE PRECEDING SENTENCE APPLIES AND APPLIES (i) REGARDLESS OF THE BASIS OF LIABILITY (WHETHER DEFAULT, CONTRACT, TORT, STATUTE OR OTHERWISE), (ii) REGARDLESS OF THE TYPE OF BREACH OF RIGHTS, PRIVILEGES OR OBLIGATIONS, AND (iii) WITH RESPECT TO ALL EVENTS, THE SERVICE AND THE AGREEMENT.

THE LIMITATION OF LIABILITY PROVISIONS SET FORTH IN THIS SECTION 14 APPLY EVEN IF ANY REMEDIES OR REMEDIES AVAILABLE TO YOU UNDER THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF CERTAIN DAMAGES, SO THE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.

15. DISPUTE RESOLUTION SECTION

In the unlikely event of a legal dispute, the path to be followed by the Parties is set out below, except where prohibited by applicable law.

Subsections of the Dispute Resolution Section that are prohibited by law, including subsections 15b, 15c, 15d and 15e, which do not apply to users located in the EU, the European Economic Area, the United Kingdom or Switzerland, will not apply to users located in that jurisdiction. The European Commission's online dispute resolution platform can be accessed at: Online Dispute Resolution | European Commission. For users located in the EU, the European Economic Area, the United Kingdom or Switzerland, SociLove does not participate in consumer arbitration dispute resolution procedures.

15a. INFORMAL DISPUTE RESOLUTION PROCESS

If for any reason you are not satisfied with our Services, please contact SociLove Customer Service first so that we can address your concerns without the need for outside assistance. These terms apply if you choose to bring a dispute, lawsuit or controversy against SociLove. For purposes of the Dispute Resolution Process and Arbitration Procedures in Section 15, the term "SociLove" includes SociLove's affiliates, employees, licensors and service providers.

SociLove values ​​its relationship with you and understands the mutual benefits of resolving Disputes informally. "Dispute" means any dispute, action or controversy between you and SociLove arising out of or relating to this Agreement (including any alleged breach of this Agreement), the Service or our relationship with you. As used in this Agreement, the word "Dispute" shall be construed in the broadest sense possible and includes claims and actions arising prior to this Agreement or any prior Agreement, as well as claims and actions arising during the term of this Agreement and after the termination of this Agreement (unless this Agreement is superseded by a subsequent Agreement between you and SociLove). If you have a Dispute with SociLove ("Your Dispute"), you agree to first send detailed notice ("Notice") to SociLove's physical address before seeking arbitration or small claims court to resolve such Dispute. However, if your Dispute involves individual claims of sexual abuse or sexual harassment in connection with your use of the Services, then you are not required to submit a Notice before submitting your claims under Section 17. If SociLove has a dispute with you ("SociLove's Dispute"), SociLove agrees to first send a Notice to you at the most current email address we have or, if we do not have an email address, to send you a Notice through other contact information associated with your account. Your Notice must include: (1) your first and last name; (2) information that will enable SociLove to identify your account, including a picture or screenshot of your profile, your address, mobile phone number, email address, and date of birth, if any, used to register for your account; and (3) a detailed description of your Dispute, including the nature and factual basis of your claims and the relief you seek, including a calculation of the damages you claim (if any). In order to be valid, you must sign this Notice in person. SociLove's Notice will also include a detailed description of SociLove's Dispute, including the nature and factual basis of its claims and the relief it seeks, together with a calculation of damages (if any). You and SociLove agree to negotiate in good faith to resolve the Dispute. As part of these good faith negotiations, SociLove may request a telephone conversation with you to discuss your Dispute, and if you are represented by counsel, you agree to appear in person on such telephone conversation with your counsel. Similarly, SociLove may request a telephone conversation with SociLove to discuss SociLove's Dispute, and SociLove agrees to appear in person on such telephone conversation with a representative.(For the avoidance of doubt, SociLove's termination of your account as set forth in Section 4 above is not a Dispute between SociLove and you.) This informal process would normally resolve the Dispute. However, if the Dispute is not resolved within 60 days after a complete Notice is received and the Parties do not mutually agree to an extension of the informal dispute resolution period, you and SociLove may commence an arbitration proceeding (with either Party having the right to choose small claims court as provided below).

Completion of this informal dispute resolution process is a precondition to arbitration or small claims court litigation (except for individual claims of sexual abuse or harassment arising in connection with your use of the Services). Failure to do so will constitute a breach of this Agreement. The statute of limitations and filing fee deadlines will be suspended while you and SociLove conduct this informal dispute resolution process. Unless prohibited by applicable law, the arbitration center, National Arbitration and Mediation ("NAM"), will not accept or administer arbitration claims and will administratively close the arbitration unless the Party initiating arbitration certifies in writing that the terms and conditions of this informal dispute resolution process have been fully complied with. A court of competent jurisdiction will have jurisdiction to enforce this provision and to order the arbitration process or small claims court litigation.

Provided that evidence that would otherwise be admissible or detectable shall not be deemed inadmissible or undetectable, all offers, promises, conduct and statements of any party, its agents, employees and representatives during the informal dispute resolution process shall be kept confidential and shall not be admissible in any subsequent proceedings (except as may be necessary to confirm in writing that such party has complied with the terms of the informal dispute resolution process prior to initiating the NAM arbitration process).

15b. INDIVIDUAL CLAIM: CLASS ACTION AND JURY TRIAL WAIVER

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND SOCILOVE WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING DISPUTES TO COURT ON AN INDIVIDUAL BASIS (EXCEPT FOR SMALL CLAIMS/SMALL CLAIMS COURT AS PROVIDED HEREIN OR FOR INDIVIDUAL SEXUAL ABUSE OR HARASSMENT CLAIMS ARISING IN CONNECTION WITH YOUR USE OF THE SERVICES). YOU AND SOCILOVE ARE EACH WAIVING THE RIGHT TO BRING OR JOIN A CLASS ACTION AGAINST THE OTHER OR TO BRING CLASS CLAIMS, INCLUDING CLAIMS CURRENTLY PENDING AGAINST SOCILOVE. TO THE FULLEST EXTENT PERMITTED BY LAW, THERE IS NO RIGHT OR AUTHORITY FOR ANY CLAIM TO BE ARBITRATED OR LITIGATED ON A CLASS, CONSOLIDATED, REPRESENTATIVE, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. THE ARBITRATOR MAY AWARD ANY RELIEF THAT A COURT CAN AWARD, BUT THE ARBITRATOR MAY AWARD FINAL RELIEF (INCLUDING INJUNCTIVE OR DECLARATIVE RELIEF) IN FAVOR OF THE PERSON SEEKING RELIEF/RELIEF ONLY TO THE EXTENT NECESSARY TO PROVIDE FINAL RELIEF SUPPORTED BY THAT INDIVIDUAL PARTY'S CLAIM. THE ARBITRATOR MAY NOT AWARD FINAL RELIEF/RELIEF AGAINST OR IN FAVOR OF A PERSON WHO IS NOT A PARTY TO A CLASS, JOINT, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION. IF ANY COURT DETERMINES THAT ANY OF THE PROHIBITIONS CONTAINED IN THIS PARAGRAPH IS INAPPROPRIATE TO A PARTICULAR CLAIM OR RELIEF (SUCH AS A CLAIM FOR INJUNCTIVE RELIEF), AND ALL APPEALS FROM THAT DECISION ARE APPROVED AND THIS DECISION IS RENDERED AND THIS DECISION IS RENDERED A FINAL DECISION, THEN YOU AND SOCILOVE AGREE THAT THE PARTICULAR CLAIM OR RELIEF WILL BE HELD IN COURT, BUT ANY REMAINING CLAIM(S) YOU BRING WILL SUBJECT TO INDIVIDUAL ARBITRATION. IF THIS PARAGRAPH IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRE ARBITRATION PROVISION (EXCEPT THE WAIVER OF JURY TRIAL AND THE INFORMAL DISPUTE RESOLUTION PROCESS) SHALL BE VOID. THIS PARAGRAPH IS AN ESSENTIAL PART OF THIS ARBITRATION AGREEMENT.

15c. RESOLUTION OF DISPUTES THROUGH ARBITRATION OR COURT OF FIRST INSTANCE

Disputes not resolved informally by SociLove Customer Service or under subsection 15a above will be resolved through BINDING INDIVIDUAL ARBITRATION, unless specifically provided otherwise in this Dispute Resolution Section. Notwithstanding the foregoing, either you or SociLove may elect to have an individual claim heard in small claims court, and individual sexual abuse or sexual harassment claims arising in connection with your use of our Services may be brought pursuant to Section 17. If a request for a small claims court hearing is made after the arbitration process has commenced but prior to the appointment of an arbitrator, then the arbitration will be administratively closed by the arbitration center (e.g., NAM). Disputes regarding the jurisdiction of the small claims court will be determined solely by that small claims court. Determinations by a small claims court will not have a preclusive effect on any proceeding involving SociLove and any person other than you. If such small claims court specifically finds that it lacks jurisdiction over the Dispute, then you and SociLove will arbitrate such Dispute under the terms of this Agreement. All other issues, including questions regarding the scope and enforceability of this Dispute Resolution Section and the possibility of arbitration, the right to a hearing in small claims court after the appointment of the arbitrator, and whether the Party in breach of the Dispute Resolution Section has expressly or impliedly waived its right to arbitrate, shall be decided solely by the Arbitrator (unless otherwise provided herein). If you or SociLove appeals the small claims court's decision on your Dispute and a court of competent jurisdiction finds that such small claims court's decision is unenforceable, then such decision shall be severed from this Agreement with respect to your Dispute. However, such court's determination shall not be deemed binding or preemptive with respect to any legal proceedings involving SociLove or any person other than you.

Any court action to enforce this Dispute Resolution Section 15, including any action to confirm, modify or vacate an arbitration award, must be commenced in accordance with Section 17. If this Dispute Resolution Section 15 is held to be unenforceable for any reason, any action against SociLove (excluding small claims court actions) may be brought only in the jurisdiction where the service is operated. You irrevocably consent to the exercise of personal jurisdiction over you by such jurisdiction for this purpose and waive any claim that such jurisdictions constitute improper jurisdiction.

15d. INDIVIDUAL ARBITRATION AND CLASS ARBITRATION PROTOCOLS

This subsection 15d applies to Disputes submitted to NAM after the informal dispute resolution process described in subsection 15a above has been fully completed and in the absence of a small claims court selection by either you or SociLove. Any arbitration between you and SociLove will be governed by NAM's Comprehensive Dispute Resolution Rules and Procedures ("NAM Rules") in effect at the time a demand for arbitration is submitted to NAM, as modified by Dispute Resolution Section 15. To view a copy of NAM's rules, visit Rules, Fees & Forms - National Arbitration and Mediation or contact NAM's National Processing Center at 990 Stewart Avenue, 1st Floor, Garden City, NY 11530 or by email at [email protected]. In the event that NAM is unable or unwilling to perform its obligations under this Agreement, the Parties shall agree on an alternative arbitration center that will replace NAM and assume the role of NAM in a manner consistent with this Agreement, and to the extent that the rules of the arbitration center differ from these rules, this Agreement shall apply. If the Parties fail to agree, the Parties shall apply to a court of competent jurisdiction to appoint an arbitration center that will assume NAM's obligations under this Agreement, and to the extent that the rules of the arbitration center differ from these rules, this Agreement shall apply.

The Parties agree that the following procedures will apply to any Arbitration initiated under this Dispute Resolution Section (subject to either Party's preference for small claims court as described above):

  1. Initiating an Arbitration Proceeding - To initiate an arbitration proceeding, you or SociLove shall submit to NAM a request for arbitration ("Demand for Arbitration"), consistent with the requirements of this Agreement and NAM's rules, describing the claims and the demand for relief. If you submit a Demand for Arbitration, you must also submit such Demand to SociLove within 7 days of the date such Demand for Arbitration is submitted to NAM. If SociLove submits a Demand for Arbitration, we will also send such Demand to your mailing address within 7 days. If we do not have a mailing address, we will send it to your email address or, if we do not have an email address, we will send it to other contact information associated with your account. The arbitration center will not accept or administer an arbitration request that does not meet the requirements of Section 15 Dispute Resolution and if a Party elects small claims court as set forth above, and will administratively close such arbitration request.

  2. Fees - Payment of NAM fees shall be subject to the NAM Rules, except where the action is a Class Action (as defined below) or where NAM fees and costs paid by a Party (including Arbitrator fees) are reallocated by the Arbitrator's decision pursuant to a finding that (a) a Party has breached Section 15 of this Agreement, (b) reassignment is required under this Agreement, or (c) reassignment is permitted by applicable law. We will consider your good faith request for payment of the applicable consumer portion of the filing fee upon your demonstration to SociLove of financial hardship. SociLove is committed to ensuring that the costs of arbitration for consumers do not become a barrier to litigation of disputes. If SociLove commences an arbitration proceeding against you, all NAM fees will be paid by us.

  3. Arbitrator - The arbitration will be conducted by a single neutral arbitrator ("Trial Arbitrator"), assisted by any Process Arbitrator appointed under the NAM Rules. (The term "Arbitrator" includes both the Process Arbitrator and the Process Arbitrator). If either party elects to have a hearing, the Arbitrator will be at or near your location. The Arbitrator will be bound by and abide by this Agreement. In the event of a conflict between the NAM Rules and this Agreement, the terms of this Agreement will control. If the Arbitrator finds that strict application of any provision of Section 15 of this Agreement (except for small claims selection to be determined by a small claims court) would result in a substantially unfair arbitration ("Unfair Term"), then the Arbitrator will have the authority to modify the Unfair Term to the extent necessary to ensure a fair arbitration consistent with the Terms of Use ("Modified Term"). In determining the significance of the Modified Term, the Arbitrator must select the term that most closely expresses the intent of the Unfair Term.

  4. Dispositive Motions - The Parties agree that the Trial Referee will have the authority to consider a dispositive motion without holding an oral hearing on the evidence. Motions for judgment may be filed under the following conditions: (a) within 30 days after the Trial Referee is appointed, either Party may request a motion for summary judgment based on the pleadings and the evidence presented by the Parties; and (b) within 30 days prior to the evidentiary hearing, either Party may request a motion for summary judgment based on the pleadings and the evidence presented by the Parties.

  5. Production - Each Party may (a) request from the other Party up to five times for relevant, non-privileged documents and (b) request from the other Party verified responses to up to five written questions (including subsections). No other form of production (including affidavits) may be used unless both Parties agree otherwise. Production requests must be served on the other Party within 21 days after the Trial Referee is appointed. The Responding Party must provide to the Requesting Party all responsive, non-privileged documents, signed responses to the requested questions, and/or objections to the requests within 30 days of receipt of the requests and, if any production request is objected to, within 30 days after the Trial Referee has resolved the dispute. If a Party requests that the Trial Referee consider a dispositive motion based on the pleadings, the written filing deadlines may be extended for up to 30 days after the Trial Referee's final decision on such dispositive motion. If, after discussion and negotiation, the Parties are unable to agree on a request for filing or an extension, the matter shall be promptly submitted to a Trial Referee for resolution. In deciding any filing dispute, the Trial Referee shall consider the nature, amount and scope of the underlying arbitration claim, as well as the costs and other effort required to file the requested filing, the timetable for litigation, whether the requested filing is actually necessary for the adequate preparation of a claim or defense, and NAM's goal of efficient and economical resolution. The burden of establishing a valid cause for additional filing shall be on the Party applying.

  6. Confidentiality - Upon request by a Party, the Arbitrator shall issue an order stating that confidential information of the Parties disclosed during the arbitration (whether verbally or in writing) may not be used or disclosed except in connection with the arbitration or any proceedings to enforce the arbitration award, and that any submission of confidential information to a court of law shall be made under seal.

  7. Arbitration Hearing - You and SociLove have the right to a fair hearing (such as a trial) before the Trial Referee. Arbitration proceedings are generally simpler, less costly and easier than other legal proceedings. Unless a Party requests an oral hearing within at least 10 days after the Respondent files its response, the Parties agree to waive any oral hearing and instead submit all disputes to the Trial Referee for a decision based on written submissions and other evidence. If an oral evidentiary hearing is requested, both Parties must appear in person at the hearing, whether or not a Party has retained counsel. Both Parties must attend the hearing in person. The failure of either Party to appear in person at the hearing without a valid reason granted by the Trial Referee for an adjournment will result in a default judgment against that Party.

  8. Arbitration Award - Regardless of the form of arbitration, the Trial Arbitrator shall issue a reasoned written decision within 30 days of the hearing or, if no hearing is held, within 30 days of the due date for evidence or additional statements. The decision shall clearly state the relief/relief awarded, if any, and shall include a brief explanation of the reasons for the decision. The arbitration award shall be binding only between you and SociLove and shall not have a preclusive effect on any other arbitration or proceeding involving a different Party. However, the Trial Arbitrator may elect to consider any award made in any other arbitration or proceeding involving a different Party. The Arbitrator may award fees and costs as provided in the NAM Rules or as a court may award. This includes, but is not limited to, the Arbitrator's ability to award fees and costs if the Arbitrator finds that a claim or defense is frivolous or brought for an improper purpose, in abusive or in bad faith.

  9. Settlement Offer - The defendant may, but is not required to, make a written settlement offer at any time prior to the evidentiary hearing or, if a dispositive motion is permitted, prior to the dispositive motion. The amount or terms of the settlement offer may not be disclosed to the Trial Referee until the Trial Referee has ruled on the case. If the award is in favor of the Trial Referee and is lower than the Defendant's settlement offer or if the award is in favor of the Defendant, the Other Party must pay the Other Party's costs and expenses, including attorneys' fees, incurred after the offer. If a relevant statute or case law prohibits the charging of costs incurred in arbitration to the other party, the offer contained in this provision shall stop the accumulation of costs to which the plaintiff would be entitled in the cause of action brought by the plaintiff.

  10. Classified Admission - If 25 or more similar arbitration claims ("Class Action") are brought against SociLove and related parties by the same or coordinated attorneys or entities at any given time as set forth in NAM's Class Action Supplement - Dispute Resolution Rules and Procedures ("NAM's Class Action Rules", https://www.namadr.com/resources/rules-fees-forms/), the following additional protocols will apply.

    1. If you or your attorney brings an Arbitration Claim within the definition of a Class Action referred to above, then you agree that the Arbitration Claim will be subject to the additional protocols set forth in this Class Action subsection. You also acknowledge that the adjudication of your Dispute may be delayed and that the applicable statutes of limitations will be suspended from the time the initial cases are selected for hearing until your case is selected for bellwether proceeding.

    2. If NAM, in its sole discretion, determines that your Dispute falls within the scope of a Class Action, pursuant to its Rules and Dispute Resolution Section, then NAM's Class Action Rules will apply. This election to NAM's Class Action Rules and the applicable fee schedule must be made in writing by you or SociLove and submitted to NAM and all Parties.

      Bellwether Proceedings . Courts and arbitration centers encourage pre-trial proceedings when multiple disputes involve claims against the same or related parties. For the first batch of pre-trial proceedings, the counsel for the Class Action plaintiffs (including you) and the counsel for SociLove will each select 15 Requests for Arbitration (30 total) to be heard, during which time no further claims will be filed, processed, heard or pending, and each of the 30 individual arbitrations will be presided over by a different Arbitrator. During this period, no other Claims under the Class Application shall be filed, processed, heard or pending. If

      the Parties are unable to resolve the remaining Claims after the first set of preliminary proceedings have been completed or resolved, then the Parties shall proceed to four (4) additional rounds of preliminary proceedings, with the number of Claims elected by each Party increasing by five (5) in each round, with the Claims elected by the Claims' counsel and SociLove's counsel each selecting 20 Claims during the second round (for a total of 40) and 25 in the third round (for a total of 50), 30 in the fourth round (for a total of 60) and 35 in the fifth round (for a total of 70). A different Arbitrator shall preside over each individual arbitration in each round, and no further Claims under the Class Application shall be filed, processed or heard after being selected by the Procedural Arbitrator in these additional rounds of preliminary proceedings. After the first round of preliminary proceedings, but before the second round of preliminary proceedings, the Parties' counsel shall participate in a global mediation before a retired federal or state judge (unless the Parties otherwise agree). After the second, third, fourth and fifth rounds of preliminary proceedings, counsel for each Party shall discuss additional mediation and explore opportunities to resolve the remaining Arbitration Claims, but shall continue mediation only upon the consent of all Parties' counsel.

      If the Parties are unable to resolve the remaining Requests after the fifth group of preliminary proceedings have been completed or resolved and the Parties decide not to proceed with the next round of preliminary proceedings, then the Claimant's counsel and SociLove's counsel will discuss with NAM a fair process for the remaining Requests to be heard individually. Under this process, the Procedural Arbitrator will make a final decision on the number of Requests to be heard individually at any given time, taking into account the number of individual arbitrations that the Claimants' counsel and SociLove's counsel can simultaneously preside over and the number of individual arbitrations that NAM can preside over, as well as the method for selecting which Requests to be heard. A Request for Arbitration that is not included in the preliminary proceedings will be deemed to have been filed, processed or heard only after the Procedural Arbitrator has been selected. At any time after the first batch of Claims has been resolved (30 Claims in total), the Parties may agree to waive lead proceedings for any additional Claims deemed to be part of the Class Application. Fees in connection with a Claim within a Class Application, including fees owed by SociLove and the Claimants (including you), will become due and payable after the Claim is selected to be heard as part of the class of Claims or is selected by the Procedural Arbitrator to be heard after the class of Claims are completed, and will therefore be appropriately assigned for filing, processing and adjudication. The Parties are encouraged to meet and discuss methods that could streamline the process, including discussing potential methods that could increase the number of Claims to be heard in a staggered class of Claims. Either Party may discuss with NAM the reduction and postponement of fees and streamlining of procedures. If you are a Class Action plaintiff, the applicable limitation periods (or applicable limitation periods) will be stayed as of the date you commence the informal dispute resolution process set forth in subsection 15a of this Agreement, and if the first Class Action is filed for Requests for Arbitration selected for the first group of preliminary proceedings, your actions will be stayed until your Request for Arbitration is selected by counsel for the Parties in the preliminary proceedings or by the Procedural Arbitrator after the preliminary proceedings are completed. A court of competent jurisdiction located in a location permitted by section 17 of this Agreement will have jurisdiction to enforce this subsection.

    3. You and SociLove agree that each party values the integrity of arbitration and small claims court proceedings and that the parties intend to use the process to fairly resolve genuine and sincere disputes between them. You and SociLove agree to act in good faith to ensure that genuine and sincere Disputes are fairly resolved. The parties also agree that the application of these Class Action procedures is designed to ensure the efficient and fair adjudication of such cases.

15e. POSSIBLE FUTURE CHANGES AND RETROSPECTIVE APPLICATION

This Dispute Resolution Section 15 applies to all Disputes between the Parties, including claims and actions accrued against you or SociLove prior to your acceptance of this Agreement and claims and actions accrued against you or SociLove after your acceptance of this Agreement. Notwithstanding anything to the contrary in this Agreement, you may opt out of retroactive application of this Dispute Resolution Section 15 with respect to claims and actions accrued against you or SociLove prior to your acceptance of this Agreement. You may opt out by sending us written notice to [email protected] within 30 days of your acceptance of this Agreement. You must include sufficient information to identify your account(s), such as the email address or telephone number associated with your account(s), and a statement that you are opting out of retroactive application of Dispute Resolution Section 15. Please note: Even if you opt out of retroactive application of this Dispute Resolution Section 15, you will still be subject to and bound by the Dispute Resolution Sections and Arbitration Procedures to which you have previously agreed, including the arbitration provisions, class action waiver, and retroactive application provisions. In addition, regardless of whether you opt out of retroactive application of these changes, any claims or actions accrued against you or SociLove after the Parties accept this Agreement will be resolved in accordance with this Dispute Resolution Section.

16. APPLICABLE LAW

Disputes will be subject to the jurisdiction in which the service is performed.

Any Dispute arising out of this Agreement or our Services will be governed by the jurisdiction in which the service is performed, and the Dispute Resolution Process in Section 15 will be governed by the Federal Arbitration Act, regardless of conflict of laws rules.

17. SELECTION OF JURISDICTION/VENUE

To the fullest extent permitted by law, all claims and actions not arbitrated for any reason must be heard in the jurisdiction in which the service is performed.

Except where prohibited by law, including users residing in the EU, European Economic Area, United Kingdom or Switzerland, who may bring claims in their own jurisdiction in accordance with applicable law, and except for claims and actions brought in small claims court as set forth in Section 15, any claims and actions arising out of this Agreement (including any objections to the class action waiver provision in subsection 15b), relating to our Services or your relationship with SociLove that do not require small claims court or litigation for any other reason, will be brought exclusively in the jurisdiction in which the service is operated. You and SociLove consent to the jurisdiction in which the service is operated and waive any claims of inconvenient forum.

18. INDEMNIFICATION BY YOU

You agree to indemnify SociLove in the event that any claim or lawsuit is brought against SociLove due to your acts or actions.

To the extent permitted by applicable law, you agree to indemnify, defend and hold SociLove, our affiliates, and our respective officers, directors, agents and employees harmless from and against any and all claims, demands, suits, damages, losses, costs, liabilities and expenses, including attorneys' fees, arising out of your access to or use of our Services, Your Content, Your conduct towards other users or Your violation of this Agreement. SOME JURISDICTIONS DO NOT ALLOW INDEMNIFICATIONS, SO PART OR ALL OF THIS SECTION MAY NOT APPLY TO YOU.

19. ACCEPTANCE OF TERMS

By using our services, you agree to these Terms of Agreement.

By using our Services via mobile devices, mobile applications or computers, you agree to be bound by (i) these Terms, as amended by us from time to time, (ii) our Privacy Policy, Cookie Policy, Community Rules and Safety Tips, and (iii) Additional Terms Appearing After Purchase. If you do not agree to all of the terms of this Agreement, you do not have the right to use our Services.

When referring to a referring person or institution, all pronouns and their variations, as appropriate, should be accepted, including both masculine, feminine, neuter, singular and plural pronouns.

20. INTEGRITY OF THE CONTRACT

This Agreement supersedes all prior agreements or representations.

Privacy Policy, Cookie Policy, Community Guidelines and Safety Tips These Terms, together with any Additional Terms that occur after purchase, contain the entire agreement between you and SociLove regarding the use of our Services. These Terms supersede all prior agreements, representations and other understandings, whether written or oral, between us. If any provision of these Terms is held to be invalid, illegal or unenforceable, the remainder of these Terms will remain in full force and effect. The failure of Company to exercise any right under these Terms or to enforce any provision will not be deemed a waiver of such right or provision. You acknowledge that your SociLove account is not transferable and that your rights to your account and the content in your account will terminate upon your death, unless otherwise provided by law. All rights and licenses granted under these Terms may not be transferred or assigned by you, but may be transferred and assigned by us without restriction. No agency, partnership, joint venture, fiduciary relationship or other special relationship or employment is created as a result of these Terms and you may not make any representations on behalf of SociLove or otherwise bind SociLove.

21. SPECIAL CONDITIONS FOR THOSE LIVING IN CERTAIN REGIONS

Special conditions apply for Israel, Denmark, Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin.

For subscribers living in New York:

  • The Services do not guarantee any number of "recommendations" - on the contrary, the function of the Services is that the subscriber can view as many profiles as he/she wishes;

  • Subscribers may suspend their subscriptions for up to one year after giving written notice and receiving such written notice to SociLove;

  • How your information is used and how you can access it is set out in Section 5 and our Privacy Policy;

  • You can review the New York Dating Service Consumer Bill of Rights;

For subscribers living in North Carolina:

For subscribers living in Illinois, New York, North Carolina and Ohio:

  • Our Services are widely available in the United States - If you believe you have moved outside of a location where the Services are available - please contact us in writing and we will consider providing alternative services or issuing a refund.

For subscribers living in Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin:

Your Right to Cancel - You may cancel your subscription at any time prior to midnight of the third business day after your subscription date, without penalty or liability. In the event of your death prior to the end of your subscription period, your estate will be entitled to a refund of any payments you have made for your subscription that were allocated to the period following your death. In the event of your disability (such that you are unable to use our Services) prior to the end of your subscription period, you will be entitled to a refund of the portion of your disability effective as of the date of your disability, provided that you notify Company using the same method as for requesting a refund as described in Section 8 above.

For subscribers living in Denmark:

  • If you wish to exercise your right to cancel, you can fill out and submit the standard cancellation form in the Appendix. NOTE: If you purchased your subscription through Apple, notice of termination or cancellation must be sent to Apple.

  • Exception to the right to cancel: You may not cancel an order that includes the delivery of digital content that will not be delivered on a physical medium if the order has already been prepared with your prior express consent and your waiver of the right to cancel. This also applies to the purchase of Virtual Items. Such purchases are FINAL AND CANNOT BE EXCHANGED OR REFUNDED. This also applies, for example, to the purchase of Virtual Items. Such purchases are FINAL AND CANNOT BE EXCHANGED OR REFUNDED.

Appendix

Standard Cancellation Form
(only for residents of Denmark)

Buyer:

Email: [email protected]

I hereby declare that I wish to exercise my right of withdrawal in connection with the purchase contract for the provision/delivery of the following services.

Order number:

Order date:

Customer name:

Customer address:

Customer's email address:

Customer's phone number:

Date: