Privacy Policy

Effective Date: January 01, 2025

Welcome to Socilove.com! Your privacy is important to us. This Privacy Policy explains how we collect, use, share and protect your personal information. By using Socilove.com, you agree to the terms of this policy.

This Privacy Policy applies to the websites, apps, events and other services we operate under the SociLove brand. For simplicity, we refer to all of these as our “service” in this Privacy Policy.

1. Information We Collect

It goes without saying that we can’t help you develop meaningful connections if you don’t provide us with certain information about yourself, like basic profile details and the types of people you’d like to meet. Using our Service also generates certain information, like when you sign in and how you use it. We may also collect data from third parties, like when you access the Service through an account you have on another platform (like Facebook, Google, or Apple) or when you upload information from your account on another platform to complete your profile. If you’re interested in all the details, be sure to check out the following:

a. Data you give us

Account Data: When you create an account, you provide us with basic information for the creation of your account, such as your phone number, email address and date of birth.
Profile Data: When you complete your profile, you share additional details about yourself, such as your gender, interests, preferences, approximate location. Some of this data may be considered sensitive or private in some countries, such as details about your sexual orientation, sex life, health, or political beliefs. If you choose to provide this data, you consent to our use of it as set forth in this Privacy Policy.
Content: When you use our Service, you may post photos, video, audio, text and other types of content, such as your conversations with other members.
Purchase Data: When you make a purchase, we store the details of the transaction (for example, what you purchased, the date of the transaction, and the price). The exact data depends on the payment method you choose. When you pay directly with us (not through a platform like iOS or Android), you provide your debit or credit card number or other financial information.
Marketing, Survey and Research Data: We sometimes conduct (i) surveys, focus groups or market studies for research purposes and (ii) promotions, events or contests for marketing purposes. When you choose to participate, you provide us with information to process your entry and participation, as well as your responses to our questions and your feedback.
Third Party Data: When you choose to share information about other people with us (for example, if you use contact information for someone you know for a particular feature or submit a query or report involving a member), we process that data on your behalf to complete your request.
Customer Support Data: When you contact us, you provide us with information that may be necessary to help address your question. Other people may also submit queries or reports involving you. Finally, our moderation tools and teams may collect additional data as part of their investigations.
Social Media Data: You may decide to share data with us through your accounts on other platforms (e.g., Facebook, Instagram, Spotify, Apple); for example, if you decide to create and log in to your account through those platforms or upload data such as photos or playlists from those platforms to our service.

b. Data generated or automatically collected

Usage Data: Using the Service generates data about your activity, including how you use the Service (e.g., when you sign in, features you use, actions taken, information shown to you, referring web pages, ads you interact with) and how you interact with others (e.g., searching, matching, communicating). We may also receive data about your interactions with our ads on third-party websites or apps.
Technical Data: Using the Service involves collecting data from and about the device(s) you use to access our Service, including hardware and software information such as IP address, device ID and type, app settings and features, app crashes, advertising IDs, and identifiers associated with cookies or other technologies that may uniquely identify a device or browser.

c. Other data we collect with your permission/approval

Geolocation Data: If you give us permission, we may collect your geolocation (latitude and longitude) from your device. If you decline permission, features that rely on precise geolocation may not be available to you.
Facial Geometry Data: You may choose to participate in some of our features, such as Photo Verification or Photo and ID Verification, which involve the collection of facial geometry data, which may be considered biometric data in some jurisdictions.
Identification Data: You may provide us with a copy of your government-issued identification to help us check that you are who you say you are.

2. How Do We Use Your Information?

We use your information for the following purposes:

To enable you to use our service, including:

To create and maintain your account and profile on our Service.
Operating and maintaining various features on our Service.
Recommend other members to you and recommend you to them.
To organize raffles and contests.
To respond to your requests and questions.
To monitor the proper functioning of our Service and to troubleshoot and fix problems as necessary.
To process your applications to participate in one of our Premium/VIP services.

To enable your purchases on our service, including:

To process payments.
Offering discounts and promotions, customizing prices.

Conducting advertising and marketing campaigns, including:

To carry out advertising campaigns running on our Service and measure their effectiveness.
To carry out marketing campaigns promoting our service on third-party platforms and measure their effectiveness.
To communicate with you about products and services that we think may interest you.

To improve our Service and create new features and services, including:

Conducting focus groups, market studies and surveys.
To analyse how our service is used.
Reviewing interactions with customer service teams to improve service quality.
Develop, improve and test new features and services, including machine learning and other technologies.
Conducting research and publishing research articles.

To keep you and other members safe on our services, for example:

To prevent, detect, and combat violations of our Terms, fraud, and other illegal or unauthorized activities.
Develop and improve tools to prevent, detect and combat violations of our Terms, fraud and other illegal or unauthorized activities.
To prevent recurrence, particularly by preventing anyone who violates our Terms from creating a new account.
To ensure that individuals who submit reports know what we are doing about it.
Verify your identity.
Securing payments and combating financial fraud.

To comply with applicable laws and to establish, exercise and defend legal claims and rights, including:

To comply with applicable laws and preserve data to demonstrate compliance.
Supporting investigations and defending in potential or ongoing litigation, regulatory proceedings or disputes.
To respond to legal requests from law enforcement, courts, regulators and other third parties.
Report any illegal or infringing content to law enforcement, government or other authorities.
To establish, exercise or defend any existing or potential claims.
Sharing data with law enforcement or business partners to combat abusive or illegal behavior.

3. How Do We Share Your Information?

We may share your information in the following situations:

Other members: When you voluntarily disclose information on the Service for others to see (for example, your public profile), you share data with other members. If someone submits a report about you (such as an allegation that you have violated our Terms of Use), we may notify the reporter of what action, if any, we have taken as a result of their report. The same applies if you submit a report involving another member.
Service providers/partners: We share data with vendors and business partners who help us operate, promote, and improve our Service. They provide services like data hosting and maintenance, analytics, customer service, marketing, advertising, payment processing, legal support, and security operations.
Advertising partners: We may serve ads about products and services from third-party advertisers on our Service and may serve ads promoting our Service on third-party sites and apps. To help improve the relevance of these ads, we provide third parties, including advertising partners, with certain information about you or allow them to collect such data from our Services (through cookies, SDKs, or similar technologies). Some of our advertising partners allow us to convert your email address, advertising identifiers, or phone number into an identifier that cannot be used to personally identify you, and we then use that unique identifier to either exclude you from our marketing campaigns or to target our ads to an audience similar to you in terms of background, interests, or app usage.
Affiliates: We may share data with or receive data from affiliates.
Law enforcement authorities: We may disclose your data to: (i) comply with a legal process, such as a court order, subpoena or search warrant, government/law enforcement investigation or other legal requirement; (ii) assist in the prevention or detection of crime; (iii) protect the safety of any person; and (iv) establish, exercise or defend legal claims.
Affiliates: We may share data with or receive data from affiliates. We may transfer your data if we are involved in, in whole or in part, a merger, sale, purchase, divestiture, restructuring, reorganization, liquidation, bankruptcy or other change of ownership or control.
When using the profile sharing function: You may choose to share other members' profiles with people outside of our service using the sharing function, and they may share your profiles.

4. Your Rights and Choices

You have the following rights:

Access, Portability or Knowing: You can directly access and review some data by logging into your account.
Change or Correction: You can update your data directly within the service by simply updating your profile. If you wish to correct other data, please contact us.
Deletion or Purge: You may delete some of the data you provide to us directly within the service. You may also close your account and we will delete your data as described in the Privacy Policy. In any case, you can always contact us.
Objection (Opt-out) or Restriction: You can directly opt out of the processing of certain of your personal data in your account settings. Otherwise, you can contact us at any time.
Withdrawal of Consent: You can directly withdraw the consent you have given us (for example, permission to access certain device data such as phone contacts, images, advertising identifiers, and location services, or to receive push notifications) by either updating your account settings or removing the Device Permissions you have agreed to in your device settings. Certain services may lose functionality when you withdraw consent. You can always contact us for more information.

For your protection and the protection of all our members, we may ask you for information to verify your identity or authority to act on behalf of a member before responding to the above requests. We don't want anyone else to take control of your data!

Please note that we may deny requests, including if we cannot verify your identity, if the request is illegal or invalid, or if it may violate another's trade secrets or intellectual property or privacy or other rights. If you would like to receive information about another member, such as a copy of messages you have received from another member, the other member will need to submit a request themselves.

To exercise these rights, you can contact us at [email protected].

5. Data Retention

We retain your information for as long as necessary to provide our services or comply with legal obligations.

If you decide to stop using our service, you can close your account and your profile will no longer be visible to other members. Please note that we will automatically close your account after two years of inactivity.

Once the account is closed, we will delete your data as follows:

To protect the safety and security of our members, we implement a security retention period of three months after account closure or one year after account termination. During this period, we retain your data to investigate illegal or harmful behavior. Retention of data during this security retention window is in our legitimate interests and those of potential third-party victims.

We retain data in a limited way to comply with legal data retention obligations: in particular, we retain transaction data for 10 years to comply with legal tax and accounting requirements, credit card information for the period in which the user may object to the transaction, and “traffic data” / logs for one year to comply with legal data retention obligations. We also retain records of the consents given to us by our members for five years to ensure that we comply with applicable laws and demonstrate our compliance.

We retain data on a limited basis based on our legitimate interest: we retain customer service communications, customer service records and supporting data for 6 years from the date of communication to support our customer service decisions, enforce our rights in the event of a claim and enable our defence, and we also retain the imprecise location of the download/purchase transaction for five years to support our security efforts, we delete information regarding the existence of past accounts and subscriptions three years after your last account closure to enable appropriate and accurate financial forecasting and reporting, we retain profile data for one year for the establishment, exercise or defence of legal claims in the event of a potential lawsuit, and we retain data for as long as necessary to prevent members from opening a new account to ensure the safety and vital interests of our members.

Finally, we retain data on the basis of our legitimate interest in the event of a pending or potential issue, claim or dispute requiring us to retain data, and in particular, if we receive a valid legal subpoena or request requesting that we preserve the data (in which case we would need to retain the data to comply with our legal obligations) or if the data would be required as part of legal proceedings.

If and as legally permitted, we may retain and use data that does not by itself identify you or that cannot be specifically attributed to you for the purposes described in this Privacy Policy, including to improve our service and create new features, technologies and services, and to keep Match Group services secure.

6. Security Precautions

We use industry-standard measures to protect your information. However, remember that no system can be completely secure. Be careful when sharing your personal information.

7. International Data Transfers

Because we operate a global service, sharing your data involves cross-border data transfers to other countries that may have different laws on data processing. Data transfers are often subject to what are called standard contractual clauses. These standard contractual clauses are commitments between companies transferring personal data and bind them to protect the privacy and security of your data.

8. Children's Privacy

Our service is restricted to individuals who are 18 years of age or older. We do not allow individuals under the age of 18 on our platform. If you suspect a member is under the age of 18, please use the reporting mechanism available on the service.

9. Changes to this Privacy Policy

We may update this policy from time to time. We will notify you via email or app when significant changes are made. We encourage you to review this policy regularly.

10. Contact Us

If you have questions about this Privacy Policy, you can contact us:

Socilove.com Support Team
Email: [email protected]

This Privacy Policy has been prepared in accordance with applicable laws, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).